Turning Long Queues Into a Seamless Digital Experience for One of Pune's Iconic Landmarks.
We transformed long waiting queues at Pune Municipal Corporation Zoo into a smooth digital experience. Visitors can now access faster entry and better crowd management through a streamlined system. This improved overall visitor satisfaction at one of Pune’s most iconic landmarks.
Modernizing Entry and Ticketing at Rajiv Gandhi Zoological Park for a Seamless Visitor Experience
Overcrowding & Queues
Duplicate Entry Risk
Environmental ImpactA Full-Stack Digital Transformation of Rajiv Gandhi Zoological Park with Smart Ticketing and Seamless Visitor Experience
Stark Digital reimagined the PMC Zoo experience as a complete digital transformation rather than just a system upgrade. The platform was rebuilt from the ground up with a modern ticketing system, real-time visitor management, and automated entry validation.
Discovery & Requirements
Mapped the park's visitor flow challenges, gate management requirements, and ticketing workflow to define the platform scope.
Platform Architecture
Designed a scalable web-based ticketing system with time-slot booking, visitor category pricing, and gate management integration.
QR Code Integration
Built a QR-code-based entry system with duplicate detection logic to prevent fraudulent or repeated ticket use.
Deployment & Training
Deployed the platform and trained park staff on gate scanning, ticket management, and operational reporting
QR Code Ticket Generation
Each booking generates a unique QR code ticket delivered digitally — eliminating paper entirely and enabling fast, contactless gate entry.
Time-Slot Based Booking
The gate scanning system identifies and blocks duplicate QR code attempts in real time — preventing fraudulent re-entry and protecting revenue.
Cashless Payment Integration
Visitors select preferred entry time slots during booking — distributing footfall across the day and reducing peak-hour congestion at gates.
Paperless Entry Processing
The platform supports different pricing tiers for adults, children, senior citizens, students, and foreign visitors — applied automatically at checkout.
Duplicate Entry Detection
Integrated payment gateway supports UPI, cards, and net banking — enabling fully cashless transactions and faster booking completion.
Multi-Category Visitor Pricing
Park staff have live visibility of visitor entries, gate utilisation, and capacity levels — enabling proactive crowd management throughout the day.
Real-Time Gate Management
End-to-end digital workflow from booking to entry — no printing, no manual verification, no paper waste at any stage of the visitor journey.
Admin Reporting Dashboard
Management access to daily visitor analytics, revenue reports, booking trends, and gate performance data — all in one centralised dashboard.
A Modern Visitor Experience — Delivered for Pune's Citizens
For Visitors
- Book tickets anytime from any device
- Skip queues with QR code entry
- Cashless, contactless experience
- Choose preferred visit time slot
For Operations
- 30–50% increase in ticket revenue
- Zero paper waste from ticketing
- Real-time gate visitor tracking
- Duplicate entry completely eliminated
For Management
- Live dashboard for visitor analytics
- Reduced staff burden at entry gates
- Scalable for peak season demand
- Sustainable, paperless operation
Ready to Build Something Like This?
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