AI CMS
An intelligence layer that adds AI on top of your existing complaint system — no rip-and-replace.
Across 8 departments and 7 citizen channels, complaints arrive in Marathi, Hindi and mixed language. A clerk guesses the category and forwards it; if the ward or department is wrong it bounces or sits. Duplicates pile up, SLA breaches surface only in the monthly review, and citizen trust erodes.
Capabilities.
Auto-categorisation & routing
Reads a complaint in Marathi, Hindi, English or mixed language, classifies it into your exact categories with a confidence score, and routes it to the right ward, department and officer in under 30 seconds.
Duplicate detection & grouping
Compares every new complaint against active tickets and flags likely duplicates with a merge suggestion — 47 reports of one broken drain become one master ticket, not 47 site visits.
SLA-breach prediction
Predicts which complaints will breach SLA in the next 24 hours from category, ward workload and history, and auto-escalates them up the ladder before the citizen calls the corporator.
WhatsApp voice-note intake
A citizen sends a WhatsApp voice note in Marathi; AI transcribes it, understands the problem and files the complaint automatically.
Officer & commissioner views
Officers see only their ward, workload and deadlines; the commissioner gets a city-wide heatmap, red alerts for breaches and trend lines by department.
Sits on your existing system
Connects to Swachhata, Aaple Sarkar and your current software where APIs exist and builds secure sync layers where they don't — your software keeps running, intelligence is added on top.
The process.
By the numbers.
to auto-route a complaint — vs a 2–3 day manual lag
of complaints auto-merged as duplicates (from 23% of volume)
to a working AI prototype
Use cases
What sets it apart
- On-prem by default — data stays on your server
- No rip-and-replace — adds intelligence on top
- 3-3-3 model: bounded scope at every stage
- Reuses government-grade components, not built from scratch
Built for trust.
Let's scope your next platform.
No obligation. A senior engineer reviews your requirement and maps it to a concrete, costed delivery plan.