Case study · healthcare
Vesta
27000Mdelivered on this engagement
Saving 27,000 Minutes Per Year for Hotel Staff by Replacing Manual Logbooks With an Intelligent…
How Stark Digital built Vesta a digital hotel ops platform saving staff 27,000 minutes per year by replacing manual logbooks with real-time task management
The challenge
Hotel operations run on coordination — between front desk teams, housekeepers, maintenance staff, and management. Vesta's client hotels were managing all of this through manual logbooks and verbal communication, leading to missed tasks, slow complaint resolution, and frustrated guests. The absence of a unified system made it impossible to track work in real time or hold teams accountable efficiently.
What we built
The approach.
01Smart Task Creation & Assignment — Tasks are created and assigned to the right team or individual automatically — based on department, availability, and task type — with no manual coordination required.
02Real-Time Order Tracking — Every task and guest request is tracked live from creation to completion — giving managers full visibility of what is open, in progress, or overdue at any moment.
03Escalation Matrix — Tasks not resolved within a set time window automatically escalate to supervisors — ensuring nothing falls through the cracks without management awareness.
0410-Minute Reminder Notifications — Automated reminders are sent to assigned staff 10 minutes before task deadlines — reducing missed completions and keeping teams accountable without micromanagement.
05In-Room Guest Request System — Guests submit requests directly from in-room devices — routed instantly to the right department and tracked until completion with full response time visibility.
06Department-Wise Task Management — Built-in messaging and quick-action tools allow teams to communicate and update task status in seconds — replacing verbal handoffs with a reliable digital record.
07Department-Wise Task Management — Tasks are organised and filtered by department — housekeeping, maintenance, front desk, and F&B — giving each team a focused, clutter-free view of their workload.
08Universal Device Access — The platform works across smartphones, tablets, and in-room devices — ensuring every staff member can access and update tasks from wherever they are working.
Results
The outcome, in numbers.
27000m
inutes saved per year
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